Making your Payment
How to Contact Us
A full set of contact details is included on our Contact Page including a simple form for you to use to email us.
Shipping and Handling
Where we offer Free standard delivery on all products except some for our range of Tiles ,this is for week days only and does not include week ends. Deliveries to the Highlands and Off shore addresses is available upon request. If the goods are returned as Non Warranty. i.e. you have changed your mind,you will be responsible for the cost of, and safe return of, all items to us within 7 working days from delivery, the Goods should be returned in their original packaging and in an unused and re-saleable condition a 20% re stocking fee will be charged. Your order for goods is subject to availability. If we are not able to supply the goods to you for any reason after 28 days, we will on request reimburse you for those goods. However, we will not be responsible for compensating you for any other losses, which you may suffer if we do not supply goods. When our carriers deliver the goods, they will require you to sign for them. If neither you, nor your representative are able to receive the goods, our carrier will leave a card to advise that they will attempt the delivery again,or requesting you to contact them or visit their nearest depot to collect your order. If they are unable to deliver on the second attempt, you will be charged a further £12.50 for a third and every subsequent attempt. Should this situation arise,we will contact you to collect your payment , the couriers will not release the goods until we have confirmed that payment has been received. Items are usually dispatched within 2 working days.We make every effort to deliver goods within the estimated dispatch timescales,however,delays are occasionally inevitable due to unforseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However,in accordance with the Distance Selling Regulations all orders will be fulfilled within a maximum of 30 days or a full refund will be issued. If you have received any email from us confirming that your goods have been despatched,please let us know by replying to our email,if you have not received your order within 3 working days. Deliveries are usually made between 8am and 6pm on weekdays.It is not possible to enquire about a delivery until the following day. Delivery is arranged on your behalf as a courtesy and forms no part of our contract to supply goods within a specified timescale.
Your Security and Credit Card Security
We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site. Because of the threat to the security of your payment details, we will not retain your credit card details. If you select to use our secure server option, you will be transferred to the secure server prior to your payment details being requested. The secure server uses 128 bit encryption and as such you can feel confident that your details cannot be intercepted by any third party at any point during the transaction. If you select to use our credit application facility, once again your details are only transferred via a 128 bit encrypted connection. Please note when placing your card details onto the secure server, please use your billing address.
All prices quoted on this website exclude VAT at the UK rate of 20% Our VAT Number is 127600339
Our returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000.This law applies to all transactions within the UK where a consumer does not meet the seller.Contracts between businesses are not governed bt these regulations. Consumers have the option to change their mind and cancel any order between the time of placing it and 7 working days starting from the day after delivery.Cancellation must be made in writing by recorded delivery post to My-bathrooms. 168-170 Skipton Road, Harrogate HG1 4PS or by email.To help us process your must iclude your name,address and order reference number. Once you have cancelled the contract you have a legal "duty of care" to take good care of the goods and return them to us at your expense.In accordance with the Distance Selling Regulations we will refund to you the full amount paid for the goods within 30 days of receipt of the notice of cancellation. We do not offer a collection service, all return postage charges will be the responsibility of the customer.A 20 % re stocking charge may be applied.
If you wish to complain.
All disputes arising out of or in connection with the contract shall be governed by English law and the buyer accepts the jurisdiction of the Courts of England. In the unlikely event that you should feel the need to complain, we will try our best to reach a satisfactory resolution for you.
Receipt of goods
Please check goods thoroughly before signing to say that you have received them in good condition. The delivery driver may try to rush you. Just ignore them and make a simple check for transit damage. This is very important as a claim against the carriers can only be made if the damage has been notified to the driver Do not amend the signature sheet in any way. The carriers will not accept any subsequent claim for goods signed for as "unchecked." Please note if you declare that you have received your item in good condition, it is difficult to later claim that your goods were in fact damaged in transit. If you do receive goods which on inspection are unacceptably and substantially, damaged, refuse delivery of it. Do not sign for it and contact us immediately on 0845 5280347, giving a clear reason for refusal. We can then arrange for replacement goods to be sent out to you as soon as we receive and inspect the returned goods. You will not be charged for return unless,following our inspection, the goods are found to be undamaged.
Special orders made to customers' specifications are excluded from the cancellation provisions of the Consumer Protection (Distance Selling) Regulations 2000.However,in the event that a special order item is found to be faulty please contact us either by telephone,email or post.We may then offer you an exchange or a monetary refund dependant on the nature of the problem.Original delivery costs will be refunded only if the item is faulty,damaged in delivery or it differs in any way from the advertised goods.Returned parcels remain the responsibility of the customer until safely received by us.The Company does not pay "return" carriage unless an item is faulty,or it differs in any way from the advertised goods.
My-bathrooms Yorkshire.co.uk Ltd cares about your privacy. All information remains confidential.
We do not disclose buyers information to any third parties. We will only use the information that we collect about you lawfully (in accordance with the Data protection Act 1998). we collect information only for the following 2 reasons, firstly, to process your order, and second, to provide you with the best possible service.
if we e-mail you in the future you will have the option to unsubscribe to future e mails And we will not pass on your e-mail address to other organisations unless you have given your consent. The information we collect about you, includes: your name, address, telephone number, email address, account details. We will never collect sensitive information about you without your explicit consent.
The information we hold is to the best of our ability accurate and based solely upon information we receive from you and it remains as up to date as it can be. You can check what information we hold about you, by writing to us. We will delete or correct any inaccuracies promptly. This information is held securely. If we intend to transfer your information outside the EEA (european Economic Area) we will always obtain your consent first.
If you do give us personal information, either by filling out an order form or using the contact form, then you can be assured that this information will only ever be used in the way that you specify. Any sensitive data that you might supply can be assured to be safe. It is at no point stored in any form of electronic retrieval system to which persons outside My-bathrooms Yorkshire.co.uk Ltd could gain access.
If your address exists in our mailing list database, every message you receive from it will contain a simple on-click removal facility, which results in immediate removal of that address from the database.
If you would like to inspect the data that we hold which respects to you, then please write, with proof of ID and send a stamped addressed envelope, with a cheque for £10 to cover administritive costs to;
The Data Handler
My-bathrooms Yorkshire.co.uk Ltd
168-170 Skipton Road
However, if you have never filled out any of the forms on this website, then we will not be holding any data about you.
My-bathrooms Yorkshire.co.uk Ltd
168-170 Skipton Road
Registered No: 7907661
VAT No: 127600339
All prices are in GBP.
Copyright 2013 MyBathrooms.