We realise when buying online, sometimes what you order doesn't quite match up to your requirements. So we've introduced a much easier, worry-free way to shop for bathrooms online.

in the unlikely event you're not 100% satisfied with your purchase for any reason, you can return any unused and uninstalled items within 30 days of purchase.

Please inform us of your intention to return your purchase by e mailing with your invoice or order number

Items should be returned unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You must also include your invoice number for us to facilitate a refund.

Orders can be cancelled within 30 days of delivery.

Goods must be returned within 14 days of cancelling your order.


We will gladly replace any goods returned to us which are found to be faulty.

We cannot accept any returned Tile Adhesive or Self Levelling Compounds/Grouts whatsoever as these materials must be stored in a controlled environment and are considered perishable goods. We cannot accept return of any bespoke items that we sell, such as our wet room shower screens or Lustrolite wall panels as they are made to your specification. Once the product has been received we cannot take any responsibility for the storage of these products.

Ways to return

  1. Return to our store in person  

    168-170 Skipton Road, Harrogate, HG1 4PS along with your completed returns form and we can process your return in store.

  2. Return by registered post 

     Post your unwanted item(s) to: My Bathrooms 168-170 Skipton Road, Harrogate, HG1 4PS.   

  3. If we have supplied an incorrect item you can either: call us on 01423 537620 with your invoice number or email us with your invoice number. We will arrange collection or you can return the item(s) by registered post (we will refund the postage cost)