Technical Support

Vokèra’s technical support centre is available to offer advice over the phone for Gas Safe Registered™ engineers. Our support line is open Monday to Friday 8.15am to 5pm and Saturday 8am to 12pm.

To contact us, please call: 0844 391 0999 Option 4 or email: technical@vokera.co.uk

Technical Support on Current Products

+ To help diagnose faults
+ To help carry out repairs
+ To help installation

Customer Service

If a Vokèra boiler does require attention, our professional and fully trained customer care team can help.

Our customer care centre in the UK is open Monday – Friday, 8.15am - 5pm and Saturday, 8am - 12pm.
You can contact them via telephone on: 0844 391 0999 option 2 or email: service@vokera.co.uk.

In Ireland our customer care centre is open Monday – Friday 8.30am – 5.00pm.
You can contact them via telephone on: 0567 755 057

To ensure calls are handled efficiently our trained customer care advisors follow our customer care procedures.

 Vokèra Customer Care Procedures

• Upon calling you are asked some basic information regarding the serial number, model name and location of the appliance
• We always undertake basic checks with you, as sometimes we can resolve queries over the phone
• If we are unable to resolve your query over the phone we arrange for an engineer to visit. If the boiler is outside its warranty period an engineer visit is chargeable, for details on fixed price repair plans and extended warranty optionsclick here

We sell the complete range of Vokera boilers to the public at trade prices. Included in the range of vokera boilers is the vokera combi boiler the vokera mynute boiler and the vokera compact boiler.All the vokera boiler prices include delivery to the UK